EXPENSIVE DRYERS SHOULD NOT BE DEFECTIVE
BNSASSY
1/11/2018
I purchased this dryer on 9/6/16. Several months ago I started noticing it was as quiet as it once was but it still performed as it always has. Fast forward to last week (1/1/18) - a horrible grinding noise that is best described as rubbing metal started happen. I called Samsung customer service on 1/7 and was instructed that it was out of warranty and I should purchase an extended warranty and call back. I did not use the dryer and called back with the contract # once it was purchased. Customer service stated that the contract # was not showing up and I should reach back out in a few days. I then called the service center for Samsung and was told since this is a pre-existing issue I will have to pay out of pocket for repair, submit invoice showing it was repaired before I can purchase an extended warranty. Of course, I am mostly frustrated because the dryer is only 16 month old and there's nothing I can do except pay for the repairs. I purchased the washer and now feel it is in my interest to buy the extended warranty since this product has proven that it is necessary. So frustrated and disappointed. I will never purchase another Samsung product and will make sure to share my experience with everyone.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
It's nice... BUT.....
wineisthebest
11/4/2017
Got this dryer a little over a year ago Sept 2016. In August, I noticed it was making a humming noise when I tried to start it and no spinning. Made a service call to Samsung, but the company that would come out was really inconvenient since I would have to take time off work and they wouldn't call the number I provided for my job. I called again in September complaining it was making a squealing noise they directed me to the same company. About an hour later the pulley for the belt broke, leaving me without my dryer. Livid, I tried to contact samsung again and expressed my frustrations. Since I purchased the dryer through bestbuy, I contacted Geek Squad who was able to come out as soon as possible and fixed the pulley and belt. The pulley had melted and snapped... Now the dryer is back to making the humming sound and no spinning. I saved myself the headache and contacted geek squad right away, who has again, been the only saving grace.
A year ago, I would have raved about this dryer, I do like its features. It holds large loads of laundry, and the wrinkle prevent and santizing options are great. Now, I believe this dryer was absolutely NOT worth the money I paid for it. It looks sleek, but if you spend so much on an appliance, it should definitely last more than a year without servicing. I am disappointed, and honestly, will probably not ever purchase another samsung appliance after this.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Very poor design
sportman
4/11/2017
Most of our clothes require tumble dry at low temperature. To use the low temperature setting, one must use the time dry cycle. The sensor dry does not work with the time dry cycle. This is very poor design. I would not have bought the product if I had known this. This liability is not mentioned until the specifications page in the user manual.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
All around great
Ironhook47
4/10/2017
Beautifully designed, great features, dries well, quiet and easy to use.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Excellent product
AlabamaSailfish
4/5/2017
Dryer is easy to use with bright displays. Like the internal light.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Love this dryer!
allybee3
4/5/2017
This has been a very efficient dryer. It does everything in a timely manner and plays a tune when it's done. We've been very satisfied so far.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
great dryer
hjr73
3/23/2017
Had this for a month and absolutely LOVE it! The features are helpful and great to have for a big family. The dryer size allows me to do the laundry for 3 kids at once, thereby saving me money in the long run.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Sleek, quiet and beautiful
nece770
3/22/2017
I love this product. I can't stop looking at it every time I walk in to my wash room. I never thought I would be in love with a washer and dryer before. It is so quiet. I was intimated by the manual, but it is very intuitive and easy to use. I love all the features. It will save me money on my energy bill. I can't imagine having another dryer, ever.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Samsung's new model dryer
Carlrock
3/22/2017
Samsung's new model dryer it is a beautiful dryer. It drives very efficiently. Has a very large drum capable of driving several bed covers at the same time and in a short period of time and uses less electricity than our older Samsung model did our older model still works and it is 10 years old just thought it was time for an update the older model is still in use.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Awesome machine!
Andrew5000
3/21/2017
The steam features are amazing. It is gentle on delicates, yet dries towels and heavy things quickly.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
This product works GREAT!!
buttercup21
3/21/2017
I had a Maytag washer and dryer before, but this dryer is excellent. I love how it gives you the different options to dry your clothes. Also, you can set the preference of your own personal cycle.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
BEST DRYER
bustam
3/19/2017
It is so big,, and it works great! No issues installing nor using.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
One of the best dryers I've ever owned
45ACP
3/18/2017
Got this dryer to replace the one I've had for years. Wasn't sure I wanted to spend the money,but I'm so happy I did. The dryer holds way more then my last one, plus it seems to dry way way more quickly then my old one. The features are everything I've been looking for, plus they are very easy to use. Very happy with my purchase!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
GREAT PRODUCT
philQ
3/15/2017
we purchased this item and it was the best choice we've made. works really great. we're very happy with it.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Love the features
Amanda84
3/15/2017
I love that this dryer has the steam options. It was a great value and I love all of the features including a my cycle option.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
GREAT FEATURES VERY QUIET
Huntingbiggame
3/14/2017
Very user friendly . It is also quit and very efficient. Would recommend this dryer to anyone looking for a new Dryer.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Samsung dryer
FrederickH
3/14/2017
Dryed two loads so far after delivery, all seem to turn out as expected. Black stainless is beautiful.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Impressive Dryer
ElJefe70
3/11/2017
The multi functions on this dryer are impressive. I was telling my friend about the steam feature and he had never heard of something like that before. Looking forward to testing that feature out. I've only done 2 loads so far, but clothes come out completely dry and fresh. Song to indicate load is done is nice compared to the old annoying buzzer noise.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Love My New Washer and Dryer
trucyan3
3/9/2017
Just received my washer and dryer today but I am in love so far! The washer washes the clothes well and is extremely quite when washing. The features, style, and design of the washer and dryer are amazing!!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Love it
katie326
3/8/2017
We love it. great features and smaller than our old dryer.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great Dryer
R2Bree2
3/5/2017
This is a great dryer, I love the steam setting. Only thing I would change is the lint trap, part of it is covered so I feel I have to dig to get it all cleaned out.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Still learning the features
Chrissyserna
2/27/2017
I just got it yesterday and am learning everything it does. But so far I love everything about it. I've had the washer for almost a month and love it.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Nice features and easy to use
MSUFANATIC
2/26/2017
Love the large capacity and really easy to figure out how to use it. I've only had it for 2 weeks but very pleased with this dryer.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Love the features on this dryer
dyerrocks
2/22/2017
This dryer is awesome. all of the features make it a absolutely perfect product.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Very nice dryer.
MHSBuffs
2/19/2017
Purchased this dryer along with the matching washing machine to replace a set of front loads. They are both so much quieter than the old set. We have a hard time hearing them, which is great.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Horribly Inefficient and Just Does NOT Work
Shazzer
2/18/2017
I purchased this dryer as a set with the companion washing machine and I cannot say enough negative things about both of them. AVOID, AVOID AVOID!
Both units have a very cheap panel. Instead of sturdy knobs, or even traditional buttons, they have flat push buttons. In order to get the function to register, you must press very hard - not only is it annoying to be pressing and pressing with no result, the amount of force required is going to end up causing the buttons to break in the near future.
On both units, the timer countdown display has already shorted out so instead of a time countdown, it displays ERR or UR.
The cycles are all VERY long. I put my first load in to dry and the default was an hour and 15 minutes. My old dryer would dry whatever I put in it - even towels - in 40-45 minutes. After a lengthy consultation with the instruction manual, I figured out how to bypass the default and do a timed dry. I set it for 45 minutes and the clothing was still damp. I set it for another 20 minutes and the clothing was STILL damp! This cannot possibly be energy efficient. I think the washing machine cycles are also way too long as well.
I am beyond annoyed that I left my husband talk me into purchasing this set instead of a basic, no frills pair. Yes, they look attractive with their black stainless finish, but it's just window dressing. Don't fall for the flash; if you are considering this set, skip it.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
LOVE IT
loveit47905
2/17/2017
First brand new dryer, and i love it so much. So quiet and easy to use.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
So far so good
Cavskid
2/13/2017
We've only the washer and dryer a week but they work amazingly. The best feature to me is how quiet they are.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Awesome Appliance
KareyR
2/11/2017
Absolutely best dryer I have ever owned. Super quiet while running. Love the Steam Features.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
This a great product
Necolle
2/9/2017
I LOVE MY SAMSUNG DRYER. IT HAS A LARGE CAPACITY AND DRIES REALLY WELL, EVEN MY TOWELS. IT IS A KEEPER.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great product
roadypkt
2/9/2017
I love the look and performance of the product!!!!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Awesome Dryer
gr8estdominican
2/3/2017
Love it! Dryer really great, and the button features are amazing!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great Dryer
MindySookieGwen
2/2/2017
Only have had a few days but so far it works as advertised.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
this product has great features
lw030960
1/31/2017
I have only had it for one month, therefore cannot give an accurate review at this time. Give it some time and we will see what happens
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great Product
Samsung4Buyer
1/28/2017
I purchased this product to replace the front loading washer/dryer set that I had for about 7 years. I am extremely happy with this dryer. When drying large bulky items it drys much better, I don't have to run through 3 or 4 dry cycles to get completely dry. I also like that the large drum allows the clothes to separate and dry evenly.
I think one of the major selling points for me was the easy settings for items, bedding/normal ect. I also love the steam which I use for pillows that shouldn't be washed. Another great feature is the lint catcher, I just can't say enough about this dryer, also love the dryer signal, music instead of an annoying ding or buzz.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Sleek Design
Case98
1/21/2017
Such a great looking machine! Super quiet! Holds a full load of my clothes!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
I love the drying process. It turns off when it detects the clothes are dry. Loving it sofar
Booniejr
1/14/2017
Highly recommend to a friend. I love the color, the touch keys. Very friend appliance.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
SAMSUNG 7.4 CU FT BLACK STAINLESS DRYER
WLC5456
1/12/2017
I love everything about this product. Large capacity, quiet, efficient. Great features.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
all in all
flyeaglesfly1
1/9/2017
I love Samsung products and this one is great. Just it was not that
eye catching.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Excellent features
Kazmadic
1/8/2017
Dries large loads. I especially love the anti-static and steam sanitize options!!!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Sharp appearence
Shopaddictaddicted
12/30/2016
Would highly recommend to anyone appearance is unbelievable
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
So close to loving this!
EternallyDoingLaundry
12/30/2016
I really like my dryer and I'm so close to loving it! It dries my clothes and blankets quickly and it hasn't eaten any of my socks yet! The few things I wish I could change with it are: when choosing a "normal" load cycle, I can't reduce the heat - it has to be medium - and I haven't found a good load cycle that will do a big load on auto with low heat. The dryer lint trap, while conveniently placed, sometimes sticks. Not too big an issue, but it's a review, so I'm being picky. :-)
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great
Bracemom
12/29/2016
Love the dryer, it works great and easy to use! I like the features it has!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Awesome dryer!
katiesan
12/22/2016
This dryer is extremely high tech! I had to read the owners manual a couple of times to figure it out. It is very quiet and works well. Love it!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Elegant Dryer
SEA83
12/21/2016
So far so good. its quiet lots of different settings and it has the steam option(need water hook up for this) and really nice looking. Love the nice light inside.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Drying quality/location of lint screen
KATDONH
12/13/2016
I have yet to find a cycle I like. If the machine is set to dry warm; the clothes look wrinkled. If I set on a cycle with less heat it takes 2-3 cycles to dry the clothes. I do not like the location of the lint trap. Lint gets in the machine when the screen is removed
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Decent product
Direwolf
11/28/2016
This duet is nice in appearance and works well for most regular cycles. If you have to dry blankets or bulky items you have to run it through several cycles in order to get the items dry. I guess the sensor in the dryer detects that the items are dry and shuts itself off. The only solution that I have found is to run it on timed dry so the sensors are disengaged.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Reliable and beautiful
WAsmartgirl
11/27/2016
The functions of this machine are so easy to use! The 'My Cycle' option makes for quick starts with the confidence knowing your clothes will turn out just the way you want them. It runs silently in the background of your home, doing work while you get to relax. I love this machine!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
BEAUTIFUL!!!!
Shovelheadbrad
11/23/2016
Great Dryer!! The wrinkle away feature and steam are fantastic.. And the size? WOW!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
VERY Quiet Dryer
Newpurchase
11/13/2016
I love this product! It has many drying options, and dries clothes quickly and quietly.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
